Five Dig­i­tal New Year’s Res­o­lu­tions for Fit­ness and Health Club Own­ers

Five Dig­i­tal New Year’s Res­o­lu­tions for Fit­ness and Health Club Own­ers

The new year has almost arrived and every­one is keen to fol­low through with their new year’s res­o­lu­tions. Some even say that busi­ness own­ers and entre­pre­neurs should do the same and think about their good inten­tions for 2018. But do you already have a list of res­o­lu­tions for your fit­ness or health club? If you don’t, there’s no need to wor­ry! We’ve got you cov­ered. For this post we came up with five dig­i­tal new year’s res­o­lu­tions for fit­ness and health club own­ers that will not only be easy to real­ize. They will actu­al­ly boost your busi­ness and make 2018 the year in which you final­ly increase online engage­ment with super-effec­tive online mar­ket­ing and ulti­mate­ly uti­lize your full social media poten­tial.

Res­o­lu­tion #1: Final­ly Start Using Social Media to Boost Your Busi­ness

This is the first and prob­a­bly most obvi­ous of our res­o­lu­tions, but also the most impor­tant one. If you’re not already on Face­book, LinkedIn, Insta­gram or any oth­er of the numer­ous social media plat­forms, you need to change this!

Using social media will not only improve the online vis­i­bil­i­ty of your club. It will also change the way you com­mu­ni­cate with your exist­ing and future clients.

How­ev­er, before you decide on which plat­forms you want to use, think about who your tar­get group. On which of the numer­ous plat­forms will you find them? So here’s a list of the dif­fer­ent plat­forms and who spends their time there:

Face­book & Insta­gram

Both plat­forms are about con­sumers, which makes them the ide­al plat­form to con­nect with future clients, mem­bers and cus­tomers. They are also a great tool to main­tain a con­nec­tion with already exist­ing mem­bers and to start a con­ver­sa­tion with them. That way you also col­lect infor­ma­tion that can be help­ful if you con­sid­er opti­miz­ing your club accord­ing to your cus­tomers needs.

That’s why fit­ness and health clubs, as B2C busi­ness­es, need to be on Insta­gram and Face­book to reach their tar­get audi­ence through reg­u­lar (aka organ­ic) posts or through more direct­ed adver­tis­ing cam­paigns.

LinkedIn

If you’re a fit­ness entre­pre­neur, you need to be on this plat­form. Not only to net­work with indus­try experts. Espe­cial­ly if you’re a B2B health or fit­ness facil­i­ty, you also need to post and adver­tise on LinkedIn, as this is where you will find poten­tial investors, or com­pa­nies look­ing to improve their cor­po­rate health pro­grams.

It’s the best plat­form to boost your pro­file and per­ceived author­i­ty and set your­self off from your com­pe­ti­tion. It’s also great to find new employ­ees.

Twit­ter

This is where you can voice your opin­ion — so rants about the dan­gers of seden­tary cul­ture or diet soda go here. This is also where you most­ly engage with pro­fes­sion­als in your field and find some­times ran­dom, yet, valu­able infor­ma­tion about your busi­ness branch.

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Res­o­lu­tion #2: Cre­ate A Social Media Edi­to­r­i­al Plan

After you’ve sort­ed out which of the social media plat­forms you want to use, cre­ate an edi­to­r­i­al plan. This is espe­cial­ly help­ful since you want to be post­ing con­sis­tent­ly. It should list the con­tent you plan to release each week, as well as the dead­lines for all. An edi­to­r­i­al cal­en­dar allows you to plan cam­paigns in advance and not to hasti­ly put togeth­er con­tent in a rush. It also saves you from dupli­cat­ing con­tent and allows you to plan sea­son­al and time­ly con­tent.

Some of the help­ful cat­e­gories to include in your edi­to­r­i­al plan are: con­tent, type of con­tent, authors and pro­duc­ers, edi­to­r­i­al tasks, mar­ket­ing tasks, dead­lines, reminders, date of pub­li­ca­tion, pub­li­ca­tion chan­nel, report­ing of results.

Your edi­to­r­i­al plan is a “liv­ing doc­u­ment” which should be reviewed and adapt­ed on a reg­u­lar basis.

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Res­o­lu­tion #3: Keep the Online Con­ver­sa­tion Going

Don’t just click the like-but­ton or copy-paste a gener­ic response to com­ments on social media. You can do bet­ter. Engage your audi­ence and keep the con­ver­sa­tion going. If some­one posts “I love your new func­tion­al train­ing equip­ment”, you can think about what response will keep them more engaged: “that’s great, we’re so hap­py you enjoy our work­outs” or “We are excit­ed you like our new equip­ment, what func­tion did you enjoy most? We’d love to hear more!”.  

But why should you put in the labor? There are three rea­sons: First, your cus­tomers feel impor­tant and val­ued. Sec­ond, you learn about prob­lems ear­ly and are in a posi­tion to fix them before they dri­ve cus­tomers away. Last, but not least, you can focus on invest­ing in areas that mat­ter most to your cus­tomers because you col­lect infor­ma­tion con­stant­ly.

digital-new-years-resolution-keep-conversation-going

Res­o­lu­tion #4: Cre­ate An Online Pres­ence Refresh Cal­en­dar

Your web­site and your social media pres­ences are not set in stone. When your busi­ness grows, changes hap­pen and it’s impor­tant to keep them updat­ed, so don’t just set it and for­get it. Cre­at­ing a review-and-refresh sched­ule will remind you to revis­it your site and oth­er chan­nels on a reg­u­lar basis. It is essen­tial to check if your infor­ma­tion is com­plete, your key facts are cor­rect and if your texts are still per­sua­sive in order to main­tain a suc­cess­ful online pres­ence.

Com­plete­ness

Did you fill in all the fields on your social media pro­files? If your pro­file is incom­plete, your facil­i­ty will not prop­er­ly show up in search results on Face­book or Google Busi­ness. This can cost you cus­tomers as they often-times rely on search engines to find fit­ness and health clubs.

Facts

Check if con­tact details, open­ing hours, your address, your pro­grams and ser­vices are cor­rect. For exam­ple, do you adver­tise your new func­tion­al train­ing cir­cuit train­ing?

Also check your pho­tos. Maybe you need to update and remove pic­tures of for­mer staff and replace old logos.

Pow­er­ful Copy­writ­ing

The ads you place, your home­page and also the descrip­tions in your social media pro­files, this is how your clients first encounter you. That’s why you want to leave a stel­lar impres­sion, which depends on pow­er­ful copy­writ­ing. So it’s a good idea to revis­it your online texts and make adjust­ments reg­u­lar­ly.

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Res­o­lu­tion #5: Respond Faster To Emails And Oth­er Mes­sages

It sounds sim­ple but it’s def­i­nite­ly not easy. We all know that some­times life gets in the way of fast respons­es, but they are impor­tant. If a future client walked into your club, you would not ignore them for a day, two days or even weeks and months. You would talk to them imme­di­ate­ly, mak­ing sure they feel wel­come.

So here’s the deal with Emails, Face­book and LinkedIn mes­sages, voice­mails and busi­ness reviews: if you don’t respond fast, poten­tial clients will lose inter­est.

That’s why it’s a great idea, to com­mit to tak­ing some time in the morn­ing, and some time in the after­noon to check all your mes­sages and imme­di­ate­ly respond to them. This will not only impact your busi­ness in a pos­i­tive way, but also ease your mind, because we all know there’s noth­ing worse than hav­ing to sit down and respond to 100+ mails.

Con­clu­sion

If you keep in mind these res­o­lu­tions, then 2018 will be the year in which you prof­it from your online pres­ence in new ways and there­by increase mem­ber reten­tion among oth­er things.

 

5 Ways To Increase Mem­ber Reten­tion In Your Gym

5 Ways To Increase Mem­ber Reten­tion In Your Gym

Any gym own­er knows, when it comes to busi­ness suc­cess, mem­ber reten­tion is the name of the game. This is not only because the cost of acquir­ing new mem­bers is much high­er than retain­ing old ones. In addi­tion, clients who are hap­py and moti­vat­ed are much more like­ly to rec­om­mend a gym to their fam­i­ly and friends and there­fore also help to gen­er­ate rev­enue. But as plau­si­ble as the idea of mem­ber reten­tion for busi­ness suc­cess is today, as intan­gi­ble solu­tions seem, because deter­min­ing “frag­ile” mem­bers and the caus­es of why they want to leave remains dif­fi­cult. Yet, there are a few mem­ber reten­tion strate­gies to keep in mind which can help you to keep clients in the long run.

1. Know your mar­ket

member-retention

The first step toward increas­ing mem­ber reten­tion is to iden­ti­fy your mar­ket. Who is using your gym? Veg­an yoga-queens? Body-builders on a paleo-diet? Mid­dle-aged bankers, who want to stay in shape or senior cit­i­zens, who want to do some­thing about their back pain? For each of them exer­cise, fit­ness and health have dif­fer­ent mean­ings.

In deter­min­ing age-, gen­der iden­ti­ty as well as their socioe­co­nom­ic sit­u­a­tion, you will be able to design your gym in a way that engages your spe­cif­ic audi­ence, accord­ing to their needs. For exam­ple, if you real­ize that many of your cus­tomers work from 9am to 5pm, a switch to longer and more flex­i­ble open­ing hours would make it eas­i­er form them to inte­grate gym-time into their dai­ly rou­tine. Or if you dis­cov­er that most of you clients are senior cit­i­zens, instead of a new HIT train­ing ses­sion, you might want to offer work­outs based on func­tion­al train­ing or yoga class­es, which are more appeal­ing to them.

There­fore, under­stand­ing your mar­ket can help you fine­tune and redesign your con­cept in a way that is mean­ing­ful to your clients.

2. Cre­ate a lifestyle brand

Brand­ing, with­out a doubt, it is one of the best ways to increase and at the same time retain your client base, because ever since the rise of bou­tique fit­ness we’ve wit­nessed that once peo­ple have com­mit­ted to a lifestyle, they stay loy­al, some­times even with­out con­tracts. And let’s be real, nowa­days fit­ness and healthy liv­ing are lifestyles.

Still, the idea of brand­ing might be intim­i­dat­ing at first. But in the dig­i­tal age many of the resources you need are more acces­si­ble than ever. You can for exam­ple cre­ate your own web­site and blog with a few clicks and share your ideas on var­i­ous social media chan­nels with the world, with­out pay­ing a cent.

Actu­al­ly, the hard­est part about cre­at­ing your brand is ask­ing some tough ques­tions like: What is our vision? How do you set your­self off from your com­peti­tors? What makes your gym unique? Who is your pri­ma­ry audi­ence and how can you engage them effec­tive­ly?

Once you have deter­mined that, get cre­ative! Design you own logo, write down your brand mes­sag­ing and find your voice that reflects your gym’s phi­los­o­phy. Keep in mind to be con­sis­tent with your mes­sag­ing and be true to your brand. This is also where knowl­edge about your cus­tomer base comes in handy (see point one) as you, for exam­ple, don’t want to over­whelm peo­ple in their mid-for­ties and fifties by using too many hash­tags and flashy graph­ics. Adjust­ing your tone accord­ing to your audi­ence is essen­tial as it also forges a more per­son­al con­nec­tion with your clients, which in the end is an essen­tial fac­tor that dri­ves mem­ber reten­tion.

member-retention

 

3. Shar­ing is car­ing: use social media to build a com­mu­ni­ty

As men­tioned before, social media is a great tool you can use for brand­ing your gym. But it can be used for more than just putting your logo out there. You can build your own com­mu­ni­ty using Face­book, Insta­gram, Twit­ter and Pin­ter­est and change the way you com­mu­ni­cate with your mem­bers.

There are a few things to keep in mind, when it comes to social media. The first is to under­stand that no mat­ter which ones of the many social net­works you’re using, it’s all about com­mu­ni­ca­tion and com­mu­ni­ca­tion isn’t a one-way street. This means that your chan­nel should not just bom­bard your fol­low­ers with ad after pro­mo­tion­al video, after new dis­count etc.

You actu­al­ly want to engage your audi­ence by post­ing about things that mat­ter to them, ask ques­tions and facil­i­tate exchange.

Maybe you want to curate pin­ter­est boards about new exer­cis­es, nutri­tion or sports wear, which your mem­bers can pin? Or maybe the right way for you is to set up an Insta­gram account and doc­u­ment #fit­nesslife in your gym? You can even cre­ate your own gym-spe­cif­ic hash­tag and encour­age your mem­bers to post about their work­out rou­tine. Or maybe you want to cre­ate groups on Face­book and orga­nize post-work­out-mee­tups for mem­bers to facil­i­tate com­mu­ni­ty build­ing? The pos­si­bil­i­ties on social media are end­less and with the right strat­e­gy, you will not only increase the loy­al­ty of your clients, but also attract new mem­bers.

4. Hon­or mile­stones

Every­one loves gifts. Mile­stones and anniver­saries are a per­fect rea­son to cel­e­brate and keep your clients moti­vat­ed. A mem­ber com­plet­ed three months of train­ing and didn’t miss a week? Maybe that’s the right time to bring their part­ner or best friend for a free work­out togeth­er. As an alter­na­tive you could hand out a free tow­el or water bot­tle. Anoth­er sim­ple way to hon­or your client’s com­mit­ment is to offer dis­counts on your online mer­chan­dise or mem­ber­ship fees for a month. No mat­ter what you do, it will com­mu­ni­cate that you val­ue your mem­bers and pay atten­tion. 

member-retention

 

5. Moti­va­tion through new tech­nolo­gies

As you’re run­ning a busi­ness in the fit­ness and health indus­try, one of your main goals is to help your clients live health­i­er and bet­ter lives, while also run­ning a suc­cess­ful busi­ness. Thus, keep­ing your mem­bers moti­vat­ed is at the heart of all suc­cess­ful mem­ber reten­tion strate­gies.

So why not ben­e­fit from some of the new insights and tech­nolo­gies of the dig­i­tal age?

In 2015 UC Berke­ley pub­lished a study that sug­gests the “gam­i­fi­ca­tion of fit­ness” will change the way peo­ple exer­cise through inte­grat­ing “col­lab­o­ra­tive and com­pet­i­tive games” into work­outs. The study points out that cre­at­ing “moti­vat­ing fit­ness games” could make long-term fit­ness engage­ment more attrac­tive for peo­ple who are not intrin­si­cal­ly moti­vat­ed.

Now, you’re prob­a­bly not an app devel­op­er, but you can nonethe­less ben­e­fit from some of these find­ings. You can, for exam­ple, invest in mod­ern motion-cap­ture tech­nol­o­gy and inter­ac­tive cir­cuit train­ing, which  lets your clients track their own suc­cess and com­pare and share it with oth­ers. That way you could have month­ly com­pe­ti­tions about who exer­cised the most, or who was the most con­sis­tent. In any case, stay­ing up to date and con­sid­er­ing new ways of keep­ing your clients engaged is essen­tial for boost­ing reten­tion.

Boutique Fitness